Follow the progress of a service request submitted through the portal. Use the application number generated after submission, or the form number issued during the application stage.
Enter the application number or form number to view the current stage of your request.
The result below is a sample to show how a tracking response is presented while live records are connected.
The essential services workflow issues two reference numbers. Either can be used to look up a request, depending on how far the application has progressed.
Once a completed form is submitted, the portal generates an application number for the applicant. This becomes the primary reference for tracking progress through to approval.
During the application stage a form number is created and must be added to the completed form. It is also useful for identifying a request that has not yet been fully submitted.
A tracked application moves through a clear sequence, from submission and review to payment, verification, and completion.
The form has been received and an application number has been generated for the request.
The relevant desk is reviewing the details and supporting information supplied with the application.
Any applicable fee is confirmed and the upload or verification steps are completed against the form number.
The request is approved and the applicant is notified to check email and download the certificate.
Most lookup problems come down to the reference used or the contact details supplied. These checks usually resolve the issue.
If the reference is correct and the record still cannot be found, contact the Local Government support desk with the service name and the contact details you supplied.
This page presents the public-facing tracking experience. The next step is wiring the lookup to live service records, status updates, and applicant notifications.